Returns & Exchanges
At Lumber Liquidators, we want you to be completely satisfied with your flooring purchase. If you are not happy with your order, you can return uninstalled, unopened cases of flooring within 90 days of receipt.
Verify Eligibility
Ensure your items are in their original packaging, unopened, and within the 90-day return window from the date of purchase.
Gather Documentation
Locate your original sales receipt or order confirmation email to facilitate a smooth verification process at the store or online.
Choose Return Method
Bring your materials to any local Lumber Liquidators showroom for an immediate refund, or contact our customer care team to arrange a freight pickup for a fee.
Receive Refund
Once the product is inspected and verified, a refund will be issued to your original payment method, excluding any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing