Frequently Asked Questions
Everything you need to know about your flooring project.
How can I track my flooring order?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to the carrier's portal. You can also view status updates by logging into your account dashboard.
What is your return policy for unused planks?
We accept returns on unopened, resalable boxes within 90 days of purchase. Please note that a restocking fee may apply, and custom orders or clearance items are generally non-refundable.
Do you offer professional installation services?
Yes, we partner with licensed and insured independent contractors to provide professional installation services. You can request a free measurement and estimate through our website or at any local showroom.
How do I calculate how much flooring I need to buy?
Measure the square footage of your room (length x width) and add a 10% waste factor for cutting and fitting. For diagonal patterns, we recommend adding 15% to your total square footage.
Can I pick up my order at a local store to save on shipping?
Absolutely. During checkout, select the 'Store Pickup' option. We will notify you via email as soon as your products are ready for collection at your designated branch.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer specialized financing options through our store credit card for qualified buyers.